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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Robert S

May 11, 2026

5  out of  5
rating by Robert S
"Kind, professional, very knowledgeable with a great staff!"
We responded:
"Robert, we are thankful for the five stars and kind words. We always do our best to meet high standards and it's great to get positive feedback. Thank You."
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Artesian Gardens

May 6, 2026

5  out of  5
rating by Artesian Gardens
"We have had a good experience dealing with Mick and his team. Our contact was Grace, and she has been very responsive and helpful along the way! Definitely recommend them."
We responded:
"Thank You! One of our top goals is to be very responsive to our customers needs. In a day and age where phone prompts and endless hold times are becoming the norm we are always dedicated to addressing our customers needs in a timely manner. We really appreciate the recommendation as well, that is how we grow most of our business."
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Marilyn Von Dollen

May 5, 2026

5  out of  5
rating by Marilyn Von Dollen
"Great service always responsive and helpful. A quick call to Grace Butler and your problem is solved! I highly recommend Mick Butler and his team!"
We responded:
"Hey Marilyn, Thanks for the five stars and the recommendation we truly appreciate it. Thank You."
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Patricia Kerwood

May 5, 2026

5  out of  5
rating by Patricia Kerwood
"Grace was an absolute pleasure to work with, Highly efficient and professional."
We responded:
"Patricia we really appreciate the kind words, we do our best to make the process easy and efficient. Thank you for the five star review."
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Valerie Bonfey

April 30, 2026

5  out of  5
rating by Valerie Bonfey
"Great service, easy to work with!"
We responded:
"Thanks Valerie we really appreciate the kind words and do our best to make insurance easy."
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Jacqueline Ferrandino

April 15, 2026

5  out of  5
rating by Jacqueline Ferrandino
"Grace has been so helpful with all of our policies!"
We responded:
"Jacqueline, Thank you for the five stars and kind words."
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Chloe Hanson

April 13, 2026

5  out of  5
rating by Chloe Hanson
"I had a bit of an emergency insurance switch over scenario recently. What was supposed to be a casual weekend window shopping trip for cars turned into a very fast purchase process. Within 24 hours my agent, Shea Butler, secured me an insurance package, provided the dealership with my insurance card, and secured everything for me. 10/10 support from Shea and an incredibly comforting experience. The process of securing insurance and the costs that come with it can be very stressful. I’m grateful for an agency that actually cares about their customers and offers transparent advice for choosing the best coverage for you!"
We responded:
"Chloe, congratulations on the new purchase! In this day and age where insurance needs are constantly changing we pride ourselves on providing the best we possibly can in the customer service department. There is a big difference in dealing with a local agency where you can actually speak to a real person. Shea does a great job in making the experience less stressful and as turnkey as possible. Thank you for the five stars and great review."
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Andrew Dennis

April 13, 2026

5  out of  5
rating by Andrew Dennis
"As another agent in the business of car sales, these guys are great to work with! Quick responses with great customer service and communication! Keep up the hard work, It is ALWAYS appreciated! Agent that I worked with was Shea, absolutely amazing!"
We responded:
"Hey Andrew thanks for the five stars and great feedback we always do our best with our dealership partners to make sure our customers always have positive outcomes. We think Shea is pretty amazing too. Thank you!"
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Grace Toni Anderson

April 10, 2026

5  out of  5
rating by Grace Toni Anderson
"The person was really awesome and well respected of what I want I felt really comfortable talking with this person on the phone"
We responded:
"Thank you for the five stars and kind words we always strive to be the best in the business. "
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Scott Sylvester

April 10, 2026

5  out of  5
rating by Scott Sylvester
"Everyone I've talked to at this is always friendly, helpful and respond quickly."
We responded:
"Hey Scott thank you for the five stars and kind words."
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Josephine

March 30, 2026

5  out of  5
rating by Josephine
"Great customer service in a world that seriously lacks grace."
We responded:
"Josephine, Thank you for the five stars and kind words. We truly appreciate them we always try our best to provide great customer service."
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Michele Capuano

March 19, 2026

5  out of  5
rating by Michele Capuano
"I referred my tenants to Mick Butler’s for a renters insurance policy first thing in the am and by the afternoon they were able to provide my tenants with renter’s insurance policy in a timely manner. I highly recommend them for your insurance needs."
We responded:
"Hey Michele, Thank you so much for the five stars and kind words. We really appreciate it and always try to do our best to serve our customers in a timely manner."
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Justina

March 10, 2026

5  out of  5
rating by Justina
"Been with this agency for years and love them! Always helpful and personable!! They are why I stay with State Farm!"
We responded:
"Wow! Thank You for being so loyal and trusting us with all of your insurance needs, we really appreciate it. As well as the five stars and kind words."
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Alicia Pullar

March 5, 2026

5  out of  5
rating by Alicia Pullar
"Very helpful and professional"
We responded:
"Hey Alicia, Thank you for the five stars and kind words we really appreciate it."
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Kaitlyn Schmidt

March 5, 2026

5  out of  5
rating by Kaitlyn Schmidt
"Ive used State Farm since I was 16 and this office has been phenomenal. Always so kind on the phone, Grace is a pleasure to speak with and they’re beyond efficient with how fast things are done. I’m moving and will greatly miss this office! Can’t recommend them enough"
We responded:
"Thank you so much Kaitlyn we really appreciate your kind words. We wish you the best on your move."
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Glenn Namian

February 25, 2026

5  out of  5
rating by Glenn Namian
"Grace did a wonderful job working with me to find discounts to lower the Homeowners policy premium. She communicated in a timely manner, was very professional and was very clear on what she was working on. I appreciate the excellence."
We responded:
"Glenn, we really appreciate the five stars, and kind words. Thank You for trusting us with your insurance needs."
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Mike

February 11, 2026

5  out of  5
rating by Mike
"Grace is very responsive, and has been a pleasure to work with."
We responded:
"Hi Mike, we really appreciate the five stars and kind words. We are always challenging ourselves to provide superior customer service which includes how quickly we are in responding to our customer's needs. Thanks for noticing."
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Tana LeBlanc

February 6, 2026

5  out of  5
rating by Tana LeBlanc
"I absolutely would recommend Mick Butler and his State Farm team anytime. They are a wonderful group of people - especially Mick , Grace & Shea. Their rates are awesome. They are kind and helpful and help in lightning fast speed. Rock on Mick & State farm!!!!!!"
We responded:
"Thank you so much Tana, we really try our best to be the best. We truly appreciate the kind words! Mick Butler, Mick Butler State Farm Troy, NY"
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Joyce Brewer

February 3, 2026

5  out of  5
rating by Joyce Brewer
"Great company and very knowledgeable"
We responded:
"Hey Joyce, Thanks for the five stars and the kind words. We really appreciate it!"
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Xclusiveroni

January 28, 2026

5  out of  5
rating by Xclusiveroni
"Been a state farm customer for 10 years with another office outside my city and my agent retired and I got transferred to Mick Butler's office in Troy. Im so happy with my new agent. Grace has been very great assiting us with the transition. She is patient, professional and formal. Im so excited for this change as a state Farm customer. Definitely recommend this office for auto, life and renters insurance."
We responded:
"Awe, Thank you so much! We are glad that we are living up to your expectations. Change isn't always easy and there is always concern, but I am so happy that you are satisfied with the move. Grace is certainly an asset to our team and we are lucky to have her. Thanks for the recommendation, and we look forward to at least another 10 years! Welcome to the Mick Butler State Farm Agency."
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Anthony Joseph

January 26, 2026

5  out of  5
rating by Anthony Joseph
"State Farm is an excellent insurance company, and the Mick Butler is an excellent State Farm Insurance Agency. They handle our home, auto and umbrella insurance policies. Grace Bulter is very knowledgeable and pleasant to work with, and pays close attention to our policies to ensure we have the best coverage and rates. She also contacts us should we forget to make a premium payments, which is most helpful. We are very satisfied with the Mick Butler State Farm Insurance Agency, and enthusiastically recommend them."
We responded:
"Anthony, Than You for taking the time to share your overall experience with the Mick Butler State Farm agency. We are constantly trying our best to provide superior customer service at a competitive rate. Having customers recognize and appreciate that is a great indication that we are achieving that goal. Thank you for trusting us with all of your insurance needs."
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Don Quick

January 20, 2026

5  out of  5
rating by Don Quick
"The associates for the office of Mick Butler have always been friendly, helpful and professional with every need we’ve had as long time customers."
We responded:
"Hey Don, Thank you so much for the five stars. We always try to do our very best to service our customers in a professional manner. Thank You for trusting us with all of your insurance needs."
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Ray Jewett

January 16, 2026

5  out of  5
rating by Ray Jewett
"Great local business"
We responded:
"Ray, Thank you so much for the five stars and kind words we really appreciate it!"
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Destiny Crandall

January 7, 2026

5  out of  5
rating by Destiny Crandall
"Awesome people to work with"
We responded:
"Hey Destiny, Thanks for the five stars and kind words. We think you are pretty awesome yourself!"
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ben geist

January 2, 2026

5  out of  5
rating by ben geist
"Great agency and would recommend to anyone!"
We responded:
"Thanks Ben! We really appreciate that. "