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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Joyce Brewer

February 3, 2026

5  out of  5
rating by Joyce Brewer
"Great company and very knowledgeable"
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Xclusiveroni

January 28, 2026

5  out of  5
rating by Xclusiveroni
"Been a state farm customer for 10 years with another office outside my city and my agent retired and I got transferred to Mick Butler's office in Troy. Im so happy with my new agent. Grace has been very great assiting us with the transition. She is patient, professional and formal. Im so excited for this change as a state Farm customer. Definitely recommend this office for auto, life and renters insurance."
We responded:
"Awe, Thank you so much! We are glad that we are living up to your expectations. Change isn't always easy and there is always concern, but I am so happy that you are satisfied with the move. Grace is certainly an asset to our team and we are lucky to have her. Thanks for the recommendation, and we look forward to at least another 10 years! Welcome to the Mick Butler State Farm Agency."
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Anthony Joseph

January 26, 2026

5  out of  5
rating by Anthony Joseph
"State Farm is an excellent insurance company, and the Mick Butler is an excellent State Farm Insurance Agency. They handle our home, auto and umbrella insurance policies. Grace Bulter is very knowledgeable and pleasant to work with, and pays close attention to our policies to ensure we have the best coverage and rates. She also contacts us should we forget to make a premium payments, which is most helpful. We are very satisfied with the Mick Butler State Farm Insurance Agency, and enthusiastically recommend them."
We responded:
"Anthony, Than You for taking the time to share your overall experience with the Mick Butler State Farm agency. We are constantly trying our best to provide superior customer service at a competitive rate. Having customers recognize and appreciate that is a great indication that we are achieving that goal. Thank you for trusting us with all of your insurance needs."
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Don Quick

January 20, 2026

5  out of  5
rating by Don Quick
"The associates for the office of Mick Butler have always been friendly, helpful and professional with every need we’ve had as long time customers."
We responded:
"Hey Don, Thank you so much for the five stars. We always try to do our very best to service our customers in a professional manner. Thank You for trusting us with all of your insurance needs."
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Ray Jewett

January 16, 2026

5  out of  5
rating by Ray Jewett
"Great local business"
We responded:
"Ray, Thank you so much for the five stars and kind words we really appreciate it!"
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Destiny Crandall

January 7, 2026

5  out of  5
rating by Destiny Crandall
"Awesome people to work with"
We responded:
"Hey Destiny, Thanks for the five stars and kind words. We think you are pretty awesome yourself!"
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ben geist

January 2, 2026

5  out of  5
rating by ben geist
"Great agency and would recommend to anyone!"
We responded:
"Thanks Ben! We really appreciate that. "
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Sal LoPorto

December 26, 2025

5  out of  5
rating by Sal LoPorto
"I would recommend this agency to anyone. They are very reliable and I got a great rate on my car insurance!"
We responded:
"Hey Sal! Thanks for the five stars and kind words."
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Arriyana Mitchell

December 15, 2025

5  out of  5
rating by Arriyana Mitchell
"I’d say Statefarm is a great insurance company. They’re very helpful and will guide you towards what’s best. I’ve been talking with Grace and she’s one of my absolute favorites. Keep up the good work!"
We responded:
"Arriyana, Thank you very much for the five stars and kind words Grace is one of our absolute favorites as well. Thank You!"
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Michelle Carty

December 8, 2025

5  out of  5
rating by Michelle Carty
"I found Grace Butler to be an extremely professional and helpful agent. Grace is very knowledgeable in regards to discounts and I received the Best Rate. The service is Superior. Grace goes Above and Beyond and is a pleasure to speak with I feel very fortunate to have my auto insurance with such qualified and pleasant professionals. Thank you"
We responded:
"Hi Michelle, Thank you so much for the five stars and kind words. We really appreciate them, and we feel fortunate to have the privilege to handle your insurance needs."
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Abihaill Reinhold

December 4, 2025

4  out of  5
rating by Abihaill Reinhold
"Grace was extremely helpful and patient throughout the entire process. She took the time to explain everything clearly and made sure all my questions were answered. Her customer service was excellent, and she made the whole experience smooth and stress-free. I really appreciate her kindness and professionalism. Highly recommend working with her"
We responded:
"Abihaill, Thank you so much for such a great review. We truly appreciate you, and always strive to provide excellent customer service. Again Thank You!"
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Robert S

November 21, 2025

5  out of  5
rating by Robert S
"Kind, professional, very knowledgeable with a great staff!"
We responded:
"Robert, we are thankful for the five stars and kind words. We always do our best to meet high standards and it's great to get positive feedback. Thank You."
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Dwight Hurd

November 20, 2025

5  out of  5
rating by Dwight Hurd
"I really enjoy having grace as the rep and I also enjoy being with State Farm and all of you guys have been really great and I will always have you guys as my insurance company for every car I do get and thank you so much for everything and I will see you guys when I get another car. Thank you Dwight hurd"
We responded:
"Well Thank You Dwight, that's very nice of you. We appreciate having you as a customer. "
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Liz C

November 10, 2025

5  out of  5
rating by Liz C
"Not once have I called or emailed and no one answered or helped! I love their team ⭐️"
We responded:
"Thanks Liz, we do our best to answer all calls opposed to going to voicemail, however it does occasionally happen (especially Monday's). We appreciate the kind words and five stars. Thank You!"
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Brandi Smith

November 5, 2025

5  out of  5
rating by Brandi Smith
"This team has been fantastic, and Grace is amazing. I send an email, and no more than 5 minutes later she’s responded. I highly recommend Mick Butler."
We responded:
"Hey Brandi, we think Grace is pretty amazing ourselves. Thank you so much for the five stars and the kind words, we really appreciate them."
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Lori Deshane

November 5, 2025

4  out of  5
rating by Lori Deshane
"Grace at State Farm is very helpful. She has been making suggestions to try to make my car insurance more affordable. Thank you Grace for all your help and always taking time to answer my questions."
We responded:
"Lori, Thank You for trusting us with all of your insurance needs. We really appreciate the kind words, and you allowing us to be your choice when it comes to an insurance agency."
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Nancy A Desautels

October 31, 2025

5  out of  5
rating by Nancy A Desautels
"Customer service is very important to me, as well as service. I have auto and renters insurance with Mick Butler and his staff. Should I have a question about anything, I call and alway get a very pleasant and helpful staff on the other end to assist me in my time of need. Thank You Sincerely for always being there for me. Nancy Desautels"
We responded:
"Nancy, We truly appreciate the kind words and five stars Thank You, and Thank You for being such a loyal customer and trusting us to take care of all of your insurance needs."
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T Marinucci

October 29, 2025

5  out of  5
rating by T Marinucci
"Mick and his team at State Farm are outstanding, professional, responsive and caring. Every interaction with them is smooth and efficient and they always go the extra mile. I’m so glad I made the switch. Exceptional service like this is rare, and I truly feel valued and supported. Highly recommended."
We responded:
"Todd, Thank you very much for the five stars and kind words, the team here at our Troy/Brunswick State Farm office always try to pride ourselves by providing superior customer service. That is our number one goal. We appreciate you trusting us for all of you insurance needs. Thank You!"
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jessie chen

October 23, 2025

5  out of  5
rating by jessie chen
"Grace made the process so easy when I was looking for car insurance. I was able to get a quote and insurance within the same day. Could not recommend them enough!"
We responded:
"Thanks for the five stars and kind words Jessie they are much appreciated!"
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Thushara Raja (TONY)

October 16, 2025

5  out of  5
rating by Thushara Raja (TONY)
""Grace and State farm staff has been incredibly helpful and patient in assisting me with getting started on my commercial auto/renters policy! She is proactive about communication and in the few years I’ve had insurance policies with them, I’ would recommend to others who looking for auto insurance they have great deals 🤝"
We responded:
"Thushara, Thank You for the five stars and the very kind words we truly appreciate them!"
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Stephen Moss

October 10, 2025

5  out of  5
rating by Stephen Moss
"Very professional and helpful. She listens to your every need and tries to help with any and all problems and is very good at resolving them as well."
We responded:
"Thanks Stephen! We always try to go above and beyond the expectation. We appreciate your kind words and five stars."
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Kavita Ramnath

October 7, 2025

5  out of  5
rating by Kavita Ramnath
"Grace has been incredibly helpful and patient in assisting me with getting started on an auto/renters policy! She is proactive about communication and in the few years I’ve had insurance policies with them, I’ve had nothing but pleasant and professional interactions with her and the other agents at this office."
We responded:
"Hey Kavita, it's always nice to hear positive feedback like this , and we truly appreciate you putting your trust in us to provide all of your insurance needs. Thanks for the five stars too!"
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Vin Sorriento

September 29, 2025

5  out of  5
rating by Vin Sorriento
"Called to make some changes with current policy & Angelina was EXCELLENT! She was very attentive & helped me in a very timely manner. Thank you!"
We responded:
"Vin, thank you for the five stars and kind words. We really appreciate you trusting us with your insurance needs. -Mick Butler, Mick Butler State Farm Troy NY"
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Nick Bulson

September 29, 2025

5  out of  5
rating by Nick Bulson
"Great insurance agent always responsive to my insurance needs."
We responded:
"Hey Nick, Thank you for the five stars and kind words, we really appreciate it."
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Brenda LaFave

September 25, 2025

5  out of  5
rating by Brenda LaFave
"I worked with Grace to increase our homeowner coverage. She was very pleasant and spent a significant amount of time reviewing what we wanted. We would highly recommend Grace for any services you need."
We responded:
"Thank You so much Brenda, we really appreciate you taking the time out to leave us such a nice review, and trusting us with your insurance needs. "